Refund Policy

Effective: April 30, 2026

1. Purpose

This Refund Policy describes how Shopzy (the "Service") handles refunds for paid plans.

2. Payment Processor

  1. Paid plans are processed by Paddle.com Market Limited ("Paddle") acting as the Merchant of Record (MoR).
  2. Paddle handles payments, tax settlement, and refunds. Receipts and transaction records are issued by Paddle.
  3. Payments made through the Cafe24 App Store are governed by Cafe24's own refund policy and fall outside the scope of this policy.

3. Right of Withdrawal (Cooling-Off Period)

  1. You may withdraw your purchase and receive a full refund within 7 days of your first payment for a paid plan.
  2. The right of withdrawal may be limited in the following cases:
    • You have used the Service's core features (AI chat, automated design edits, and similar) at least once after payment.
    • You have given explicit consent to begin service delivery and a portion of the content has been delivered (Article 17(2)(5) of the Korean Act on the Consumer Protection of Electronic Commerce, etc.).
  3. Refunds caused by Service defects, or by the Service being materially different from how it was described or advertised, are processed without restriction regardless of usage.

4. Subscription Cancellation and Refunds

  1. You may cancel your subscription at any time from the dashboard. After cancellation, renewal stops from the next billing date.
  2. Pro-rated refunds for the unused portion of an already-paid period are not provided as a rule. Pro-rated refunds may be issued only when the cause is attributable to the Service.
  3. After cancellation, you keep access to the Service until the end of the period you have already paid for.

5. Plan Changes

  1. When upgrading, the prorated difference for the remaining period is charged immediately at the time of change.
  2. When downgrading, the difference is credited toward your next billing cycle.
  3. Plan limits (chat sessions, message counts, and similar) take effect immediately upon the change.

6. How to Request a Refund

  1. Send refund requests to support@firstfluke.com with the following information:
    • Email address used for the payment
    • Payment date and amount
    • Reason for the refund request
  2. Refund requests are reviewed within 3 business days of receipt.
  3. Approved refunds are processed to the original payment method within 5–10 business days. Actual deposit timing may vary depending on your card issuer or payment provider.

7. Grounds for Refund Denial

A refund may be denied in the following cases:

  1. The request is made more than 7 days after payment and is not for a disputed recurring renewal.
  2. The account has been suspended or terminated for violations of the Terms of Service.
  3. Repeated or abnormal usage patterns suggesting refund abuse are identified.
  4. The cause is a temporary service limitation outside the Service's control, such as third-party system failures.

8. Dispute Resolution

Disputes related to this policy are governed by the laws of the Republic of Korea. Disputes with Paddle as the payment processor are handled separately under Paddle's terms of service.

9. Changes to This Policy

This policy may be updated to reflect changes in law or the Service. We will notify users of any changes within the Service.